Privacy Policy

1. Introduction

FixMyStay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using FixMyStay, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our services.

2. Information We Collect

Personal Information

When you create an account or make a booking, we may collect:

• Name and contact information (email, phone number)
• Government ID for verification purposes
• Payment information (processed securely via PCI-compliant providers)
• Profile photos and preferences

Automatically Collected Information

When you use our platform, we automatically collect:

• Device information and IP address
• Location data (with your permission)
• Browsing activity and search history
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for:

• Processing bookings and payments
• Sending booking confirmations and updates
• Providing customer support
• Improving our services and user experience
• Sending promotional communications (with your consent)
• Preventing fraud and ensuring platform security
• Complying with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Property owners/vendors to facilitate bookings
• Payment processors to handle transactions
• Service providers who assist our operations
• Law enforcement when required by law

5. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Data portability

7. Contact Us

For privacy-related questions, contact us at privacy@fixmystay.com